Case · Gavn × PDC

Now their software cananswer support cases

Gavn built an AI agent into PDC's own products. Grounded in 20,000 pages of manuals, live for 10,000+ users.

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SectorOperational planningHostingEU · DenmarkLive across7 productsUsers10,000+Built in4 months

The challenge

The answer was already written. Finding it was hard.

PDC makes some of the most feature-rich software in the industry, documented in full across 7 departments.

Documented in full

20,000 pages of precise manuals, kept up to date.

Buried

Finding the answer was hard while working in the software.

So they opened a ticket

Rather than dig, users just asked support instead.

The solution

Now the answer lives where they work

Gavn put an AI agent inside PDC's own software - reachable the moment a question comes up.

It answers

Ask in plain words. Get a cited answer, grounded in PDC's own manuals, in the user's language.

It acts

It doesn't just describe the step - it carries out the action in the software.

It stays updated

Every release creates a matching agent automatically. No manual upkeep, ever.

EU & DK hosting

Data doesn't have to leave Denmark

PDC decides where each customer's data lives - globally, in Europe, or inside Danish data centres for the most sensitive workloads. GDPR and EU AI Act compliant by design.

What changed for PDC and their customers

The hardest tasks, made effortless

PDC's users now clear their most complex tasks in a single question - no manuals, no waiting. A sharper experience for every user, and another edge in the market.

Fewer tickets, freed-up teams

Most questions are now resolved in seconds, right where the user is - so PDC's support team spends its time where it truly matters.

users across products

pages, answered in seconds

departments & products

These guys are sharp. The agentic approach has reshaped how StaffPlan competes in its market.
Troels Anker Jørgensen · Head of Development @PDCStaffPlan

Free clarification

20 minutes

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